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Frequently Asked Questions (FAQ)

What can I find at Axel Vinesse?

At Axel Vinesse, you can discover exquisite jewelry, including a variety of beautiful gold pieces and gold bars from UBS Gold.

What kind of gold is used in Axel Vinesse jewelry?

The gold in Axel Vinesse jewelry comes in two types: 17 karat gold and 24 karat gold, each adding its unique beauty.

Are your gold pieces solid or plated?

Axel Vinesse's gold pieces are crafted from solid gold, not plated. This ensures they are durable and of the highest quality.

Do you have other types of jewelry besides gold?

Axel Vinesse specializes in only offering a variety of exquisite gold pieces, each one crafted to perfection to match the preferences and style of our valued customers.

Can I get my jewelry fixed if needed?

Absolutely! Axel Vinesse offers a special card for free cleaning and repairs for 6 months. Just remember, there are some terms and conditions.

How do I keep my Axel Vinesse gold jewelry clean?

It's easy! You can use mild soap and a soft brush, or bring your jewelry in for a free cleaning within 6 months. But don’t worry, you can also use the Axel Vinesse warranty card given when you made your purchase.

How can I buy Axel Vinesse's products online?

You can visit Axel Vinesse's Shopee store or simply ask our friendly jewelry advisor for guidance.

How does shipping work, and how long does it take?

When you order online, every shipment is insured. The time it takes to reach you depends on your location and the shipping choice you make. If you want more details, reach out to our helpful customer support.

Can I make my jewelry extra special with a personal touch?

Absolutely! For certain pieces in our personalized collection, you can add your name for that special touch. Sadly, right now, Axel Vinesse isn't taking requests for fully custom designs.

Does it cost extra to add a personal touch to my jewelry?

Not at all! The price you see already covers everything, including that special detail you want to add to your jewelry.

Is there a warranty on Axel Vinesse gold jewelry?

Yes, when you purchase jewelry from Axel Vinesse, you will receive a warranty card. This card can be used for repairs and free cleaning services for a period of 6 months.

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